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Delivery Policy
Processing Time
Orders are processed within 1–4 business days after payment confirmation. Orders placed on weekends or public holidays are processed the next business day.
Delivery Areas
We deliver across Lebanon. Contact us for area-specific delivery inquiries.
Delivery Options & Timeframes
- Standard Delivery – Inside Beirut: 1–2 business days
- Standard Delivery – Outside Beirut: 2–4 business days (depending on region)
- Express Delivery: Same-day or next-day delivery (availability varies by area; order must be placed before 4:00 PM)
Shipping Rates
Shipping rates are calculated at checkout based on your selected delivery option and location.
Order Tracking
Once your order is dispatched, you will receive a confirmation with tracking details via phone, WhatsApp, SMS, or email.
Delays
Delivery estimates may be affected during public holidays, high-demand periods, adverse weather conditions, or courier delays.
Damaged or Lost Shipments
If your order arrives damaged or is lost, please contact us within 24 hours of the expected delivery date:
- Email: info@coinnect-lb.com
- Phone/WhatsApp: +961 3 698 663
Product Availability
If an item becomes unavailable after your order is placed, we will notify you immediately and offer a replacement, store credit, or full refund.
🚚 Shipping
- Processing: 1–4 business days
- Inside Beirut: 1–2 business days
- Outside Beirut: 2–4 business days
- Express: Same-day / next-day (availability varies by area; order before 4:00 PM)
- Rates calculated at checkout
📦 Returns & Exchanges
- 14-day return window from date of receipt
- Items must be unused, in original packaging with proof of purchase
- To initiate a return: info@coinnect-lb.com | +961 3 698 663
- Drop off at: Armenia Street, Mar Mikhael, Hadeshian Building, Ground Floor, Beirut
- Exchanges: return the item first, then place a new order separately
- Approved refunds processed within 10 business days to original payment method
For help: info@coinnect-lb.com | +961 3 698 663
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